Privacy Policy

Effective Date: 08 September 2025

Introduction

This Privacy Policy describes how Singla Publishers and its affiliates (collectively “Singla Publishers, we, our, us”) collect, use, share, protect, and otherwise process your personal information through our website — singlapublishers.com.

Please note that you may browse certain sections of the Platform without registering with us. Your personal data will primarily be stored and processed within India.

By visiting this Platform, providing your information, or availing any product or service offered here, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service or product terms. You also agree to be governed by the laws of India, including but not limited to those related to data protection and privacy. If you do not agree with these terms, please do not use or access our Platform.

1. Collection of Information

We collect your personal data when you use our Platform, our services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes (but is not limited to):

• Personal data provided during sign-up or registration, such as your name, date of birth, address, mobile number, and email ID.
• Proofs of identity or address that you voluntarily share.
• Sensitive personal data (collected only with your consent), such as bank account details, credit/debit card information, payment instrument data, or biometric information (e.g., facial or physiological data for certain features).

You may choose not to provide specific information by opting not to use particular services or features on the Platform.

We may also track your behavior, preferences, and activity on our Platform. This data is analyzed on an aggregated basis. Additionally, we collect transaction-related information through our Platform and through partner platforms.

If you are redirected to or interact with a third-party business partner's platform, their privacy policy will apply. We recommend reading such third-party privacy policies before sharing any personal data.

Important: If you receive a suspicious email or call claiming to be from Singla Publishers and asking for sensitive data (like card PINs or passwords), do not share this information. Report such incidents immediately to the appropriate law enforcement authority.

2. Use of Information

We use your personal data to:

• Provide and improve our services and products.
• Assist sellers, partners, and service providers in processing and fulfilling orders.
• Enhance customer experience and personalize your use of the Platform.
• Resolve disputes, troubleshoot issues, and enforce our terms and policies.
• Notify you about offers, updates, or promotions (you may opt out anytime).
• Prevent and detect fraud or other unlawful activities.
• Conduct research, marketing analysis, and surveys.

If you deny permissions or withdraw consent for certain data, your access to some services or features may be restricted.

3. Sharing of Information

We may share your personal data:

• Within our group companies and affiliates to provide integrated services and offers.
• With third parties such as sellers, logistics providers, payment gateways, and reward partners as necessary to fulfill your requests.
• With legal or government authorities if required by law, court order, or to protect rights, property, or personal safety.

We ensure that all such disclosures comply with applicable privacy laws and contractual safeguards.

4. Security Measures

We adopt reasonable technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure. While we use secure servers and encryption practices, the transmission of information over the internet is not completely risk-free. By using our Platform, you accept the inherent risks of internet communication and agree that we cannot guarantee absolute data security. Users are responsible for maintaining the confidentiality of their login credentials.

5. Data Retention and Deletion

You may delete your account through your Profile and Settings on the Platform, which will remove all information related to your account. Alternatively, you can request deletion by contacting us using the details provided below.

Please note:

• Account deletion may be delayed or denied if there are pending services, grievances, or legal obligations.
• Once deleted, account access cannot be restored.
• We retain data only as long as necessary for legitimate business or legal reasons.
• Some anonymized data may be retained for analytics and research.

6. Your Rights

You can access, correct, or update your personal information directly through the Platform's available features.

7. Consent

By visiting or using our Platform, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. If you share another person's personal data, you confirm that you have the authority to do so and consent to its processing under this policy.

You also authorize Singla Publishers, its affiliates, and partners to contact you via SMS, phone calls, instant messaging apps, or email for the purposes stated herein.

You may withdraw your consent anytime by emailing our Grievance Officer (details below) with the subject line “Withdrawal of consent for processing personal data”. However, such withdrawal will not be retrospective, and certain services may become unavailable thereafter.

8. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Any significant updates will be communicated as required under applicable laws. Please review this policy regularly.

9. Contact Information